Resilient Dentistry: Stronger Teams, Stronger Practices; Building Resilient Dental Clinics Through People, Patients & Performance

About this Seminar

In today’s challenging dental landscape—where staffing shortages, burnout, and patient expectations are at an all-time high—practice success depends not only on clinical skill, but on leadership, communication, and resilience.

This dynamic and practical 2-hour workshop is designed specifically for dental professionals of all kinds who want to strengthen their team’s performance, improve staff retention, and protect their clinic from avoidable HR and patient risks. Through real-world examples, guided discussions, and actionable tools, participants will learn how to confidently manage staff and patient issues, support mental health, and create a culture of psychological safety and professionalism.

You’ll leave with practical strategies, sample tools, and new confidence in your role as a resilient dental leader—ready to tackle recruitment, retention, and risk management challenges with calm, clarity, and care.

Learning Objectives

• Apply key principles of HR and patient risk management to prevent common practice problems related to hiring, performance management, and patient communication and conflicts.


• Enhance practice resilience by developing proactive systems, policies, and communication practices that support consistent, sustainable operations.


• Create a “Ways We Work” agreement for your staff to build connection, trust and a supportive clinic culture that improves retention, performance and resilience..


• Protect practice reputation and relationships by implementing clear, documented processes for patient communication, complaint prevention, and termination.

Presenters

About Paul Pelletier

LL.B. CAPS PMP

Paul is a corporate lawyer and business executive specializing in workplace culture, leadership, diversity/inclusion, and conflict management. Paul works with dental clinics across Canada with a goal of helping build respectful, healthy, well-managed, inclusive practices where both staff and patients thrive. Paul’s website is https://pushingpastimpossible.com

Paul’s clients include Dental Associations, dental conferences and events, clinics, police organizations, tech companies, universities, law firms, and hospitality/retail organizations.