Hard Dental Practice Conversations – How to Strategically Manage Your Conflicts

About this Seminar

Conflict happens in all dental offices. It is inevitable. If ignored or handled badly, conflict can devastate a dental practice. If handled early and effectively, patients respect you and dental team engagement improves. This is why conflict management skills are so important. Everyone in your dental practice should have training to effectively avoid unpleasant arguments, deal with disputes, and repair relationships. 

This presentation helps dental professionals improve their conflict management skills with staff and patients. Critical to conflict management, participants will develop strategies for turning a disagreement into an opportunity to clarify misunderstandings, problem solve and find a path forward. Lastly, the workshop will cover how to create lasting solutions to conflict management and tips for sticking to them. 

Learning Objectives:

• Enabling participants to understand how to effectively reduce and manage conflicts.


• Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well. 


• Enhancing their conflict management skills and awareness. 


• Learning how to have hard conversations to resolve conflicts. 

Presenters

About Paul Pelletier, LL.B. PMP CAPS

Paul is a corporate lawyer, former business executive, project manager and professional speaker focused on workplace culture, leadership, diversity/inclusion, and conflict management. 

He is the former Chair of Diversity and Inclusion at the Attorney General of BC and the author of two books, including The Workplace Bullying Handbook. His passion is helping dental professionals build practices that are respectful, innovative and inclusive where both patients and staff thrive. 

Paul's clients include Dental Associations, dental conferences, and events, individual dental offices, professional associates (medical, engineering, project management, travel), tech, food and construction companies, universities, law firms, and Project Management Institute (PMI) chapters.